FAQ - Find answers
POS shows: MENU LOCK, BROWSE, ADVANCE, TEST
This may occur due to mishandling or usage of bad debit cards on the POS terminal. The terminal needs to be retrieved for physical repair, Kindly contact the Kudi official who deployed the POS to you.
Pos Tampered! Please input PWD
This may occur due to mishandling of the POS TERMINAL. The terminal needs to be retrieved for a physical repair, Kindly contact the Kudi official who deployed the POS to you.
Issuer or Switch Inoperative
This error could be coming from the card issuer’s bank host or the switch (NIBSS or ISW) is unavailable. Please tell the card holder to contact the card issuer.
Function not supported
Terminal has not been configured with correct routing group ISW or NIBSS did not process transaction, Kindly contact support, Resolution may take 72 hours.
Turn on your terminal, while booting when it shows preparing network, hold down the function button and press the clear button twice (clear button is under zero). Immediately while holding down the function button a message will pop up requesting for admin password,
*Please type - 145522,
*Press enter, scroll down till you find delete keys.
*Press 3 for delete keys, if it prompts, Kindly reboot the terminal.
You will be prompted to reboot the app again, after rebooting try a transaction.